People with Disabilities
Amazon welcomes individuals with disabilities to apply at Amazon and work in our inclusive culture. We offer a variety of reasonable workplace adjustments throughout the application process and on the job. So if you need an adjustment, we encourage you to let us know — we're here to support you.
How Amazon helps employees with disabilities
How to request a workplace adjustment
If you require any accommodation that might prevent you from using a PC desktop, headset, and computer screen, you can find personalized support, resources, and assistance during our entire application and hiring process, including your interview or onboarding. Requesting workplace adjustment is a simple process:
A workplace adjustment consultant will work with your recruiter to identify and recommend suitable workplace adjustment that meets your needs.
Once you have been hired, a representative will also follow up to make sure the workplace adjustment is working for you.
Why should you join the team?
Career Advancement
Enjoy mentorship, and paid training for career opportunities from a cutting-edge global brand.
Inclusive Culture
Find a diverse community and join affinity groups for People with Disabilities. You'll find workplace activities, internal events, peak season celebrations, games, costumes, and strong community atmosphere.
Work Perks
Get medical benefits, paid time off, transportation allowance for office-based roles, and a variety of areas to rest and relax.
Competitive Pay
Earn competitive monthly gross salary, including night shift and overtime allowances.
Frequently Asked Questions (FAQs)
What is a workplace adjustment?
A workplace adjustment is simply a change to a job, work environment, or work practice that allows a candidate or associate with a disability to go through the hiring process and to perform their job duties.
How do I request a workplace adjustment?
Contact an Amazon recruiter via email at egypt-csrecruitment@amazon.com. The team is available Sunday through Thursday, 10 a.m. to 7 p.m. GMT+2.
You can request a workplace adjustment as soon as you apply. That way our team can start working on processing your request.
You can request a workplace adjustment as soon as you apply. That way our team can start working on processing your request.
Are there specific times during the hiring process where workplace adjustment is recommended?
You can request an accommodation prior to your start date of work through a recruiter anytime during the hiring and onboarding process. Once you pass the required language assessment on site that all candidates take, we will communicate with you the next steps via email or a phone call.
What kind of workplace adjustments does Amazon provide applicants?
All customer service jobs are on-site; there is no work-from-home option. Specific workplace adjustments support applicants, candidates and employees with disabilities or medical conditions to overcome work-related barriers and perform their jobs safely. Depending on the disability, these may include:
- Modified Work Schedule
- All PwD associates are hired on a reduced weekly schedule in line with local labor law:
- 7 working hours per day plus a 1-hour break.
- All roles operate on a rotational shift basis, including overnight shifts, based on business needs.
- Note: A part-time employment model is not currently supported in Egypt.
- Additional Breaks
- Adjusted Learning Curve
- Job Restructuring
What kind of transportation help is available?
Associates holding a government-issued disability card (blue card) are eligible for full two-way, door-to-door transportation. The same applies to associates with locomotive disabilities, regardless of card color, as long as the disability type is clearly stated on the card.
Associates with other types of disabilities who do not hold a blue card and do not have a locomotive disability are eligible for transportation only during night hours (7:00 PM to 7:00 AM). In these cases, transportation is provided either for pick-up or drop-off, depending on shift start and end times.
Associates with other types of disabilities who do not hold a blue card and do not have a locomotive disability are eligible for transportation only during night hours (7:00 PM to 7:00 AM). In these cases, transportation is provided either for pick-up or drop-off, depending on shift start and end times.
I would like to request a non-medical workplace adjustment such as childcare, shift/schedule, and transportation. How do I do that?
In these cases, you should speak with your manager or local HR once you are hired.
Will asking for a workplace adjustment keep me from getting a job?
Absolutely not! Amazon will consider your qualifications and ability to perform the job, with the necessary and reasonable workplace adjustment that is feasible with our systems.
What type of work is offered?
Right now, we're hiring for in-office customer service roles in Cairo and Giza. All positions are on-site — no remote options at this time. Interested in future updates? Reach out to egypt-csrecruitment@amazon.com and we'll keep you in the loop.
Where are jobs available for people with disabilities and is there transportation help?
Transportation is available within Cairo and Giza. Here's how it works:
Pick-up and drop-off transport (7 PM to 7 AM):
Women: Full door-to-door service
Men: Pick-up or drop-off
Associates with a government-issued disability card (blue card) or locomotive disability: Full door-to-door service, regardless of gender
Shuttle bus (8 AM to 6:30 PM): Runs from two access points near the site — every 30 minutes for pick-up, every 75 minutes for drop-off to public transportation connections.
Pick-up and drop-off transport (7 PM to 7 AM):
Women: Full door-to-door service
Men: Pick-up or drop-off
Associates with a government-issued disability card (blue card) or locomotive disability: Full door-to-door service, regardless of gender
Shuttle bus (8 AM to 6:30 PM): Runs from two access points near the site — every 30 minutes for pick-up, every 75 minutes for drop-off to public transportation connections.
Which languages are supported?
Proficiency in Arabic is required for customer service roles in Egypt. Bilingual proficiency (Arabic and English) is preferred.
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