Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time, temporary and seasonal roles in Customer Service, your pay depends on your skills and experience.
Your base pay will increase with tenure; depending on your role, location & contract type, this could be from as early as 6 months.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Role location is 100% in an office.
Traditionally, shifts are 5 x 9-hour days (including a 1-hour break). We schedule shifts based on a variety of shift patterns from Monday to Sunday for on-site Customer Service Associates, including days, evenings, weekends, and overnight. You will receive a night shift allowance on any given day where 50% or more of your working hours fall during night shifts.
In addition, we offer paid time off – annual leave is 21 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure and contract type.
Traditionally, shifts are 5 x 9-hour days (including a 1-hour break). We schedule shifts based on a variety of shift patterns from Monday to Sunday for on-site Customer Service Associates, including days, evenings, weekends, and overnight. You will receive a night shift allowance on any given day where 50% or more of your working hours fall during night shifts.
In addition, we offer paid time off – annual leave is 21 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure and contract type.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits package. This includes:
- Multiple types of insurances available such as: Private Medical Insurance, Life Insurance and Social Insurance.
- Learning and development: 2-weeks’ training at the start of your contract followed by 6 weeks on-the-job mentoring to assist you in delivering an exceptional service to our customers. We also provide a range of online courses and learning opportunities to develop your skills.
- Your well-being matters to us. As an Amazon employee, you'll have access to benefits designed to make your life easier:
- Our Employee Assistance Program offers confidential support, guidance, and resources for various aspects of work and personal life—available to you and your eligible dependents.
- A specialized Pediatric program provides support for children and teens, addressing a wide range of behavioral health needs and common family challenges.
- To help with family responsibilities, we offer a nursery benefit to assist with childcare costs.
These programs are part of our commitment to supporting you both professionally and personally. - The benefits that make you smile at work: On-site employees receive free tea, coffee, water and discounted meals. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are available depending on location. Free transport to and from the office are also provided in certain locations.
- The benefits that unlock shopping discounts: Upon joining, you benefit from a 10% discount code on items shipped and sold items by Amazon on Amazon.eg
Career Growth Opportunities
Working at Amazon, you'll experience a world-class work environment. Your professional growth begins with paid training and on-the-job mentoring—no previous customer service experience needed. You'll have access to cross-training opportunities and online courses to develop new skills and earn additional qualifications while delivering exceptional service to our customers.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
